Last updated: August 19, 2026
1. CUSTOMER SUPPORT
A real person answers every message. We aim to reply within 24 business hours, and always within two business days.
- Customer service: support@trygeotag.com
- Legal and personal-data matters: robin@rbcgroupai.com
- Mailing address: 30 North Gould Street, Suite N, Sheridan, Wyoming 82801, United States
We do not currently operate a telephone customer-service line. All requests are handled by email, and we reply within 24 business hours. If a telephone number is made available for contractual contact, it will be published here.
Messages sent at the weekend or on a public holiday are answered on the next business day. We do not offer support through social media direct messages, because we cannot verify your identity there and cannot discuss your order safely.
2. WHAT TO INCLUDE
Including these details in your first message usually removes an entire round of questions:
- your order number, from the confirmation email;
- the email address used to place the order, if different from the one you are writing from;
- the item concerned, where the order contains several;
- photographs, if the item arrived damaged, faulty, or incorrect;
- the tracking number, for a delivery question.
Never send us your full payment card number, its expiry date, or its security code. We never ask for them, and we cannot use them. Anyone who does ask, claiming to represent us, is attempting fraud — please report it to us.
3. WHERE TO SEND EACH REQUEST
| Your request | Where it is answered |
|---|---|
| Order status, tracking, delivery problem | Email us — see also the Shipping & Delivery Policy |
| Change or cancel an order | Email us immediately — see the Returns & Refunds Policy |
| Return, refund, or exchange | Email us to obtain an RMA — Returns & Refunds Policy |
| Faulty product, warranty claim | Email us with photographs — Terms of Sale, section 9 |
| Privacy request, data access or deletion | Email us with “Privacy Request” in the subject — Privacy Policy |
| Opt out of the sale or sharing of personal information | Email us with “Do Not Sell or Share My Personal Information” in the subject |
| Accessibility barrier on the website | Email us — Accessibility Statement |
| Affiliate or partnership enquiry | See the Affiliate Program page |
| Press and media | Email us with “Press” in the subject |
4. COMPANY DETAILS
The seller and the entity responsible for this website:
- Legal name: RBC Group LLC
- Legal form: limited liability company organized under the laws of the State of Wyoming, United States
- Wyoming filing ID: 2025-001839878
- Registered office: 30 North Gould Street, Suite N, Sheridan, Wyoming 82801, United States
- Registered agent: Northwest Registered Agent Service Inc., 30 North Gould Street, Suite N, Sheridan, Wyoming 82801, United States
- Brand operated: Geotag (trygeotag.com)
- Customer service: support@trygeotag.com
This address is administrative. Do not send returns to it — they cannot be received or processed there. The correct return address is issued with your RMA number.
5. COMPLAINTS
If something has gone wrong, tell us and give us the chance to put it right. Write with “Complaint” in the subject line, describe what happened, and tell us what outcome you are looking for. We acknowledge within one business day and aim to resolve within ten.
If you are not satisfied with our answer, the escalation routes available to you are described in section 12 of the Terms and Conditions. Consumers in the European Economic Area and the United Kingdom keep the right to contact their national consumer authority.