Last updated: August 19, 2026
1. PROCESSING TIME
Orders are checked, picked, and packed within 1-2 business days of being placed. Orders placed on a weekend or a public holiday are processed on the next business day.
An order flagged by our payment or fraud checks is held until it is verified. We contact you if we need anything, and processing resumes once the order is cleared.
2. DELIVERY TIMES AND COSTS
Delivery estimates run from dispatch, not from the moment you order. Add the processing time above to obtain the total.
| Destination | Estimated delivery after dispatch |
|---|---|
| United States — contiguous 48 states | 5-9 business days |
| United States — Alaska, Hawaii, Puerto Rico, and territories | 8–14 business days |
| Canada | 8–15 business days |
| Europe and United Kingdom | 8–16 business days |
| Rest of world, where we ship | 10–20 business days |
These are estimates, not guaranteed dates. They exclude delays caused by the carrier, customs clearance, severe weather, industrial action, or peak periods such as Black Friday and the December holidays.
Shipping charges, where they apply, are calculated from your destination and shown before you confirm the order. Any free-shipping threshold in force at the time is applied automatically.
3. TRACKING YOUR ORDER
When your order ships, we email a confirmation containing a tracking number. Tracking can take up to 48 hours to show its first scan, which is normal and does not mean the parcel is lost.
If the tracking has not updated for more than 7 business days, contact us and we will open an enquiry with the carrier.
4. SPLIT SHIPMENTS
Orders containing several items may be dispatched from more than one fulfilment centre and arrive in separate parcels, on different days, at no extra cost to you. Each parcel has its own tracking number, and you receive a confirmation for each.
5. CUSTOMS, DUTIES, AND IMPORT TAXES
For deliveries outside the United States, import duties, taxes, and customs handling fees may be charged when the parcel enters your country. These are set by your customs authority, are not included in our prices, and are payable by you as the importer.
We cannot predict these amounts and we cannot reimburse them. Refusing to pay them normally causes the parcel to be returned or destroyed by customs; where it is returned to us, section 7 applies.
We do not declare a shipment as a gift, and we do not understate its value. Doing so is illegal in most countries and would expose you to penalties.
6. DELIVERY ADDRESSES
Check your address carefully before confirming an order. Once an order has been picked, the address cannot be changed.
We deliver to residential and business addresses. Some carriers do not deliver to PO boxes, APO/FPO addresses, or freight-forwarding services; where we cannot deliver to the address you gave, we contact you before cancelling and refunding.
7. UNDELIVERED, REFUSED, OR RETURNED PARCELS
A parcel may come back to us because the address was wrong or incomplete, because nobody collected it from the pick-up point within the carrier’s deadline, or because delivery was refused.
When that happens we contact you, and you may choose to:
- have it sent again to a corrected address, paying the new shipping cost; or
- receive a refund of the product price, less the outbound shipping we actually incurred.
Where the failure was our error or the carrier’s, we resend or refund in full at no cost to you.
8. LOST OR SIGNIFICANTLY DELAYED SHIPMENTS
A shipment is treated as lost when the carrier confirms it, or when tracking has shown no movement for 15 business days for a domestic parcel or 30 business days for an international one.
We open the claim with the carrier ourselves and, once the parcel is confirmed lost, we replace it or refund it in full at your choice. You are not asked to deal with the carrier.
Where tracking shows a parcel as delivered but you have not received it, tell us within 7 days of the delivery scan. We ask the carrier for the delivery evidence and the GPS coordinates of the scan, and we resolve the matter from there.
9. DAMAGED ON ARRIVAL
Inspect your parcel on delivery. If the contents are damaged, photograph the item and the packaging and contact us within 7 days. We arrange a replacement or a full refund, including shipping, and handle the carrier claim ourselves. Keep the packaging until the claim is settled — carriers frequently ask to inspect it. Full details are in the Returns & Refunds Policy.
10. CONTACT
Any question about a shipment:
- Customer service: support@trygeotag.com
- Legal and personal-data matters: robin@rbcgroupai.com
- Mailing address: 30 North Gould Street, Suite N, Sheridan, Wyoming 82801, United States
We do not currently operate a telephone customer-service line. All requests are handled by email, and we reply within 24 business hours. If a telephone number is made available for contractual contact, it will be published here.
Quoting your order number and tracking number in your first message saves a round trip.