Last updated: August 19, 2026
1. OUR COMMITMENT
Geotag is committed to making trygeotag.com usable by as many people as possible, regardless of ability or the technology they use. We treat accessibility as part of building the site, not as a feature added afterwards.
This statement describes where we stand today, honestly, including what still falls short.
2. CONFORMANCE STATUS
We are working towards conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, the standard generally referenced in connection with Title III of the Americans with Disabilities Act and required by the European Accessibility Act.
We do not currently claim full conformance. Parts of the site meet level AA and parts do not, as set out in section 4. Claiming more than we have measured would be worth nothing to the people who rely on this statement.
3. WHAT WE HAVE DONE
- text alternatives for images that carry meaning, and empty alternatives for decorative ones;
- a page structure built from real headings, lists, and landmarks, so that a screen reader can navigate it;
- colour contrast checked against the 4.5:1 ratio for body text and 3:1 for large text and interface components;
- every interactive control reachable and operable with a keyboard alone, with a visible focus indicator;
- form fields with associated labels, and errors announced in text rather than by colour alone;
- a layout that reflows to 320 pixels wide and tolerates 200% zoom without loss of content or function;
- no content that flashes more than three times per second.
4. KNOWN LIMITATIONS
We are aware of the following and are working on them:
- Third-party components. The checkout, the payment fields, and the support chat are supplied by external providers. We can influence but not directly fix their accessibility, and we raise defects with them as we find them.
- Video content. Not every product video has captions or an audio description yet.
- Older product images. Some images carrying text in the picture itself do not yet have an equivalent in the page text.
- Automated testing only, in places. Some pages have been checked with automated tools but not yet with a screen reader by a human.
5. COMPATIBILITY
The site is designed to work with recent versions of Chrome, Edge, Firefox, and Safari, combined with the assistive technology commonly used on each platform — NVDA and JAWS on Windows, VoiceOver on macOS and iOS, TalkBack on Android.
It may not work reliably with browsers more than two major versions old, or with assistive technology that does not support ARIA.
6. TELL US ABOUT A BARRIER
If any part of this site prevents you from doing something, we want to hear about it. Reports from people who actually hit the barrier are worth more to us than any audit.
- Customer service: support@trygeotag.com
- Legal and personal-data matters: robin@rbcgroupai.com
- Mailing address: 30 North Gould Street, Suite N, Sheridan, Wyoming 82801, United States
We do not currently operate a telephone customer-service line. All requests are handled by email, and we reply within 24 business hours. If a telephone number is made available for contractual contact, it will be published here.
Write “Accessibility” in the subject line, and tell us the page, what you were trying to do, and the browser and assistive technology you were using. We acknowledge within 24 business hours and tell you what we intend to do and when.
If you need information from this site in another format, or help completing an order, contact us and we will assist you directly by email, step by step, for as long as it takes.
7. IF WE DO NOT RESOLVE IT
If our response does not resolve the problem, you may escalate. In the United States, complaints under the Americans with Disabilities Act may be filed with the Civil Rights Division of the Department of Justice. In the European Union, each Member State designates an authority responsible for the European Accessibility Act.
We would much rather fix the barrier. Please give us the chance first.