Last updated: August 19, 2026
1. SCOPE AND PARTIES
These Terms of Sale govern every purchase of products from trygeotag.com (the “Website”). The seller is RBC Group LLC, a limited liability company organized under the laws of the State of Wyoming (“we”, “us”), trading as Geotag. You are the buyer.
They are separate from the Terms and Conditions, which govern your use of the Website. On any question concerning an order, these Terms of Sale prevail.
By placing an order you accept these Terms of Sale as they stand when the order is placed.
2. PRODUCTS AND AVAILABILITY
Products are offered while stocks last. Availability shown on the Website is indicative and is not a guarantee that an item will be in stock when your order is processed.
Product images are illustrative. Packaging, accessories, and minor design details may change without notice provided the essential characteristics and performance of the product are unaffected.
Our trackers require a compatible smartphone and a working companion application. Range, battery life, and locating performance depend on your device, the environment, and network conditions, and the figures we publish are typical values measured in favourable conditions, not guaranteed minimums.
3. PRICES, TAXES, AND CURRENCY
All prices are shown in United States dollars (USD) unless the Website states otherwise, and are exclusive of shipping charges and of any sales tax, which are calculated and displayed before you confirm the order.
Sales tax is applied where we are required to collect it, based on your shipping address. For deliveries outside the United States, import duties and taxes may be charged on arrival and are your responsibility.
We may change prices at any time. The price that applies to your order is the one displayed at the moment you confirm it, and a later change does not affect an order already accepted.
If a price is displayed incorrectly through an obvious error, we are not obliged to sell at that price. We will contact you before processing the order, and you may confirm at the correct price or cancel for a full refund.
4. HOW A CONTRACT IS FORMED
- You place an order through the Website. This is an offer to buy.
- We send an acknowledgement by email confirming receipt. This is not an acceptance.
- The contract is formed only when we send a shipping confirmation for the item concerned. Until then we may decline the order.
We may decline an order where the product is unavailable, where the price or description was wrong, where we cannot obtain payment authorisation, where our fraud checks flag the transaction, or where delivery to your address is not possible. If we decline after taking payment, we refund in full without delay.
Where an order contains several items, each item is treated separately and the contract for each is formed when that item ships.
5. PAYMENT
Payment is taken through our payment providers using the methods shown at checkout. By submitting payment details, you confirm that you are authorised to use the payment method.
The amount is authorised when you place the order and captured when we ship. Where we are permitted to charge at the time of the order, any item not shipped is refunded.
Your purchase is a one-time transaction. We do not enrol you in a subscription, a membership, a trial that converts into a paid plan, or any recurring charge, and no recurring payment is set up on your card as a result of buying from the Website. If we ever introduce a recurring offer, it will be presented separately, with its price, its frequency, and a cancellation method disclosed before you agree to it, and it will require a distinct consent.
If a payment is reversed or charged back after delivery, we may recover the amount and reasonable costs, and may decline future orders.
6. ORDER CHANGES AND CANCELLATION
Orders are released to the warehouse quickly. You may request a change or a cancellation, and we will apply it if the order has not yet been picked; once it has, we cannot stop it and the return procedure applies instead.
To request a change or a cancellation, contact us immediately at support@trygeotag.com with your order number. Requests sent through any other channel may not reach us in time.
Cancellation before shipment is free and refunded in full. After shipment, see the Returns & Cancellation Policy.
7. DELIVERY, TITLE, AND RISK
Processing takes approximately 1-2 business days and delivery approximately 5-9 business days after dispatch. These are estimates, not guaranteed dates, and they exclude delays caused by the carrier, customs, weather, or an incorrect address. Full details are in the Shipping & Delivery Policy.
Title and risk of loss pass to you on delivery to the address you provided. If a shipment is lost or damaged in transit, contact us and we will investigate with the carrier and replace or refund the item.
You are responsible for the accuracy of the delivery address. Where a parcel is returned to us because the address was wrong or incomplete, or because delivery was refused or not collected, we refund the product price less the outbound shipping actually incurred.
8. RETURNS, REFUNDS, AND CONSUMER RIGHTS
You may return an unused product in its original condition within 30 days of delivery. The procedure, the conditions, and the exceptions are set out in full in the Returns & Cancellation Policy, which forms part of these Terms of Sale.
If you are a consumer in the European Economic Area or the United Kingdom, you additionally have a statutory right to withdraw from the contract within 14 days of receiving the goods, without giving a reason. That right is described in the Returns Policy and is not affected by anything in these Terms.
Nothing in these Terms of Sale excludes or limits your statutory rights as a consumer, including any right to a remedy for goods that are faulty, not as described, or not fit for purpose.
9. WARRANTY
We warrant that products will be free from defects in materials and workmanship, under normal use, for 12 months from delivery. If a defect appears within that period, we will repair, replace, or refund the item at our option, on proof of purchase.
The warranty does not cover damage from accident, misuse, liquid ingress beyond the product’s stated rating, unauthorised modification or repair, normal wear, or depletion of a non-rechargeable battery.
This warranty is in addition to, and does not affect, your statutory rights.
10. PROMOTIONS, DISCOUNTS, AND BUNDLES
Promotional prices, multi-unit bundles, and discount codes apply only while displayed, cannot be combined unless stated, have no cash value, and may be withdrawn at any time before an order is placed.
Where a bundle is returned in part, the refund is calculated on the actual price paid for the returned unit, taking the bundle discount into account rather than the single-unit list price.
Any advertised comparison price refers to the price at which we have previously offered the product, or to the manufacturer’s recommended price, as indicated.
11. LIMITATION OF LIABILITY
Our liability arising from the sale of a product is limited, to the fullest extent permitted by law, to the price paid for that product. We are not liable for indirect or consequential loss, including loss of the item the tracker was attached to.
Our trackers are a convenience aid, not a security or safety device. They must not be relied on to locate people, to secure valuables, or in any situation where failure to locate could cause injury, loss, or damage. We accept no liability for loss arising from reliance on the product in such use.
Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be limited.
12. GOVERNING LAW AND DISPUTES
These Terms of Sale are governed by the laws of the State of Wyoming and the federal law of the United States. The dispute resolution, arbitration, and class action waiver provisions in section 12 of the Terms and Conditions apply equally to any dispute arising from a purchase, including your right to opt out within 30 days.
Consumers resident in the European Economic Area or the United Kingdom keep the benefit of the mandatory consumer law of their country of residence.
13. CONTACT
Questions about an order or these Terms of Sale:
- Customer service: support@trygeotag.com
- Legal and personal-data matters: robin@rbcgroupai.com
- Mailing address: 30 North Gould Street, Suite N, Sheridan, Wyoming 82801, United States
We do not currently operate a telephone customer-service line. All requests are handled by email, and we reply within 24 business hours. If a telephone number is made available for contractual contact, it will be published here.