Last updated: August 19, 2026
1. OVERVIEW
We want you to be satisfied with your purchase. You may cancel before dispatch, or return an unused product within 30 days of delivery.
Every return must be approved in advance. We issue a Return Merchandise Authorisation (RMA) number and the exact return address, which depends on the fulfilment centre that shipped your order. A parcel sent without an RMA, or to any other address, cannot be identified, cannot be refunded, and cannot be sent back to you.
Do not send returns to our registered business address. It is an administrative address; nothing is received or processed there.
2. CANCELLING BEFORE DISPATCH
Contact us at support@trygeotag.com with your order number as soon as possible. If the order has not yet been picked in the warehouse, we cancel it and refund in full, with no charge.
Orders are released to the warehouse quickly, so a cancellation request cannot always be applied. Once an order has shipped, follow the return procedure in section 4 instead.
3. WHAT CAN BE RETURNED
To be accepted, an item must reach us within 30 days of delivery and be:
- unused and in the same condition in which you received it;
- in its original packaging, with all accessories, cables, manuals, and free gifts included;
- complete — a bundle must be returned in full unless we have agreed otherwise in writing.
The following cannot be returned:
- items damaged by misuse, accident, unauthorised modification, or attempted repair;
- items returned without an RMA number, or after the return window has closed;
- items missing their original packaging or an essential component, where the missing element materially reduces the value.
If a returned item does not meet these conditions, we will contact you before deciding. We may offer a partial refund reflecting the loss in value, or return the item to you at your cost.
4. HOW TO START A RETURN
- Email support@trygeotag.com within 30 days of delivery, with your order number, the item concerned, and the reason for the return. Photographs help considerably when the item is damaged or faulty.
- We reply with an RMA form and the correct return address, normally within one business day.
- Pack the item securely in its original packaging, include the RMA form inside the parcel, and write the RMA number on the outside.
- Send the parcel using a tracked service and keep the receipt.
- Send us the tracking number so that we can follow the return.
An RMA is valid for 14 days from issue. If the parcel is not dispatched within that period, request a new one.
5. WHO PAYS FOR RETURN SHIPPING
| Reason for the return | Return shipping | Original shipping refunded? |
|---|---|---|
| Faulty, damaged on arrival, or wrong item sent | We pay, or reimburse the cost on presentation of the receipt | Yes, in full |
| Change of mind | You pay | No |
| Statutory withdrawal (EEA / UK, section 8) | You pay, unless we failed to inform you of the right | Yes, at the standard rate |
We strongly recommend a tracked service. Until the parcel reaches us, it remains your responsibility, and we cannot refund a return we never receive.
6. REFUNDS
Once your return arrives we inspect it and email you the outcome, normally within 3 business days of receipt.
If approved, the refund is issued to the original payment method within 5 to 10 business days. The time it then takes to appear on your statement depends on your bank or card issuer and is outside our control.
We refund the price you actually paid for the returned item, taking any bundle or promotional discount into account. Outbound shipping is refunded only in the cases shown in section 5.
If more than 15 business days have passed since we confirmed the refund and nothing has reached your account, contact us and we will trace it with our payment provider.
7. FAULTY, DAMAGED, OR INCORRECT ITEMS
Check your order on arrival. If an item is damaged, faulty, or not what you ordered, contact us within 7 days of delivery with your order number and photographs of the item and its packaging.
We arrange a replacement or a full refund, including original and return shipping, at no cost to you. Where the carrier caused the damage, we handle the claim — you do not need to deal with them.
A fault appearing later is covered by the 12-month warranty described in the Terms of Sale, and the same contact procedure applies.
8. RIGHT OF WITHDRAWAL — EEA AND UNITED KINGDOM
If you are a consumer resident in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from the contract within 14 days, without giving any reason. This right is in addition to the 30-day policy above; whichever is more favourable to you applies.
The period runs from the day you, or a third party you designate, take physical possession of the goods — or of the last item, where an order is delivered in several parcels.
To exercise it, tell us before the period expires by an unequivocal statement sent to support@trygeotag.com. You may use a model withdrawal form, but you are not obliged to. Sending the message before the deadline is enough; the goods may follow.
You must return the goods without undue delay and no later than 14 days after telling us. You bear the direct cost of return. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
We reimburse all payments received, including standard outbound delivery, without undue delay and no later than 14 days after we are informed. We may withhold reimbursement until we receive the goods, or until you supply evidence of dispatch, whichever is earlier. Reimbursement uses the same means of payment you used, at no cost to you.
9. EXCHANGES
We exchange an item where it arrived faulty, damaged, or incorrect. For any other reason, return the item for a refund and place a new order — it is faster and avoids the item you want going out of stock while the return is in transit.
10. CONTACT
For anything relating to a return, a cancellation, or a refund:
- Customer service: support@trygeotag.com
- Legal and personal-data matters: robin@rbcgroupai.com
- Mailing address: 30 North Gould Street, Suite N, Sheridan, Wyoming 82801, United States
We do not currently operate a telephone customer-service line. All requests are handled by email, and we reply within 24 business hours. If a telephone number is made available for contractual contact, it will be published here.
Please quote your order number in every message. It is the fastest way for us to find your order.